These terms govern the use of the Palleonn Global website and explain how we collect, use and protect the personal information of our users.

By using this website, submitting the feedback form, asking a consultant a question or requesting Palleonn Global services, you confirm that you have read these terms.

1. Privacy Policy

Palleonn Global respects the privacy of its clients and website users and takes reasonable steps to protect the personal information it receives.

When you use the website, we may receive information you provide yourself, including:

• first and last name;
• phone number and email address;
• country of residence;
• education, work experience, marital status and immigration status;
• information stated in assessment, consultation or feedback forms;
• documents and details you send to our team yourself;
• technical information related to your use of the website, including your IP address, device type, browser and cookie data.

We collect only the information needed for the stated purposes, in accordance with applicable law.

Submitting information through the website does not by itself mean that a service agreement has been concluded, nor does it create a “client–company” relationship. Such a relationship arises after the terms of service are agreed and a relevant agreement is signed, where required.

Disclosure to third parties

Palleonn Global does not sell clients' personal information.

Information may be shared with third parties only to the extent necessary to provide services — for example, providers of technical, cloud, payment or communication services — as well as with government bodies and other organisations: with your consent, within the service being provided, or where such disclosure is required by law.

Data storage and protection

We take reasonable organisational and technical measures to prevent unauthorised access, loss, misuse or disclosure of personal information.

Information is stored only for as long as necessary to fulfil the purposes for which it was collected, to meet our professional and contractual obligations, or to comply with legal requirements.

Cookies and third-party services

The website may use cookies and similar technologies needed for its operation, analytics, security and improvement of the user experience.

The website may also contain links to or integrations with third-party services, such as Google, social networks, payment systems or online booking services.

Palleonn Global does not control the privacy policies of third-party websites. After following such a link, we recommend reading that resource's own terms and privacy policy.

2. Terms of use of the website

Palleonn Global website materials are intended as general information about immigration matters and the company's services.

We strive to keep information current and accurate; however, Canadian immigration legislation, programs, selection criteria, quotas, procedures, processing times and government requirements may change without prior notice.

Therefore, information on the website:

• is not individual immigration advice;
• is not a personal assessment of your chances;
• does not replace an analysis of your specific situation and documents;
• should not be treated as a basis for decisions in a specific immigration case without checking the current requirements.

Using the website or sending a question through the form does not mean your case is automatically accepted for service by Palleonn Global.

Users are responsible for the accuracy of the information and documents they provide.

Intellectual property

Texts, graphics, structure, design and educational and informational materials published on the Palleonn Global website are the intellectual property of their respective rights holders.

Copying, publishing, commercial use or distribution of Palleonn Global's original materials without prior permission is not allowed.

3. Legal disclaimer of guaranteed results

Palleonn Global and the immigration consultants working with the company do not guarantee the issuance of a visa, work or study permit, provincial nomination, invitation, approval of a PR or Canadian citizenship application, or any other immigration outcome.

Decisions on immigration applications are made solely by the relevant Canadian government authorities and officials, within their powers.

Palleonn Global's services consist of a professional analysis of the client's situation, identifying a possible strategy, preparing documents and providing information support within the chosen service and professional authority.

Any assessment of prospects or likelihood of success:

• is based on the information available at the time of the analysis;
• takes into account the legislation and rules in force on the relevant date;
• is a professional assessment, not a guarantee of results;
• may change if new circumstances, documents or changes to legislation and government programs appear.

Previous successful cases, company statistics, client stories and reviews do not guarantee a similar outcome in another case. Every immigration case is considered individually.

Processing times

Any timelines stated on the website, during an assessment or a consultation are indicative only.

Processing times are set by IRCC, provincial authorities, the CBSA and other authorised organisations and may change.

Palleonn Global does not control the timing of government decisions and is not responsible for delays beyond the company's control.

Changes to legislation and programs

Canada's immigration rules and programs change regularly.

Palleonn Global may update website materials without prior notice.

Limitation of liability

To the maximum extent permitted by law, Palleonn Global is not liable for decisions made by users on the basis of general information published on the website without an individual analysis of their circumstances.

4. Contacts

For questions about this Privacy Policy and Terms of Use, contact us by email: info@palleonnglobal.com.